Help center

Need a hand? We're supa on it.

100 answers to what riders ask most — or get instant help from Supa, 24/7.

Feel unsafe, harassed, or witnessed a crime? Call 911 first.

Then tell Supa — it escalates to a live safety agent right away — or email safety@suparide.com.

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Safety team

Live safety agents, 24/7.

safety@suparide.com

Need a hand? We're supa on it.

Chat with Supa

Email us

Safety team

Top 100 questions & complaints

Getting started

Booking a ride

Ride types

Prices & payments

During your ride

Drivers & service

Lost items

Complaints

Account & app

Accessibility & special needs

Safety

Need a hand? We're supa on it.

Chat with Supa

Email us

Safety team

Top 100 questions & complaints

Getting started

What is SupaRide?

When does SupaRide launch?

Which cities will SupaRide serve?

Do I need an account to ride?

Is SupaRide free to join?

How is SupaRide different from other ride apps?

How old do I need to be to ride?

How do I contact customer service?

Booking a ride

How do I book a ride?

Can I schedule a ride in advance?

Can I book a ride for someone else?

Can I add multiple stops?

How long will it take for a driver to arrive?

No drivers are available — what do I do?

How do I change my pickup location?

Can I change my destination mid-trip?

How do I cancel a ride?

Why was I charged a cancellation fee?

Can I request a specific driver?

Ride types

What ride types does SupaRide offer?

Which ride is best for a group?

Which ride is cheapest?

What's the difference between Black and Comfort?

Are Electric rides more expensive?

Which ride fits the most luggage?

I got a different car than the one I booked.

Can I bring a car seat or request one?

Prices & payments

How are fares calculated?

Does SupaRide have surge pricing?

My final fare is higher than the upfront price.

What payment methods are accepted?

How do I add or change a payment method?

My payment failed — what now?

I was charged twice.

I was charged for a ride I didn't take.

How do I get a receipt?

How do I request a refund?

How long do refunds take?

Can I tip my driver?

Can I split a fare?

Do you have promo codes?

Why is there an airport fee?

Can I use SupaRide for business travel?

During your ride

How do I know I'm getting in the right car?

Can I share my trip with friends or family?

Can I bring my pet?

How many passengers can ride?

Can I eat or drink in the car?

Can I choose the music or temperature?

Can I request a quiet ride?

My driver is taking a longer route.

Can I smoke or vape in the car?

Do I have to wear a seatbelt?

Drivers & service

How are SupaRide drivers screened?

What is Supa Academy?

Are drivers paid fairly?

How do I rate my driver?

How do I compliment a great driver?

Can I become a driver?

Why did my driver cancel?

My driver didn't show up.

My driver arrived but I couldn't find them.

Lost items

I left something in the car.

My driver isn't answering about my lost item.

Is there a fee to return a lost item?

I found an item left by another rider.

I lost something valuable like a phone or wallet.

Complaints